Privacy Policy

Last updated: October 2026

This Privacy Policy explains how Sweetface (“we”, “us”) collects, uses and protects your information when you visit sweetface.pk or place an order with us.

1. Information We Collect

  • Personal details: name, phone number, email address and delivery address when you order, contact us or subscribe.
  • Order details: products purchased, order value and order history.
  • Usage data: device, browser, IP address, pages viewed and time spent on the site, collected automatically.

2. Cookies and Tracking

We use cookies and similar tools, including the Meta Pixel, Google Analytics and the TikTok Pixel, to keep the website working, remember your cart and preferences, understand how visitors use the site and show relevant ads on Facebook, Instagram, Google, YouTube and TikTok. You can block cookies in your browser settings, but some parts of the site may not work properly.

3. How We Use Your Information

  • To process, confirm and deliver your orders.
  • To contact you about your order by phone, SMS, WhatsApp or email.
  • To handle returns, exchanges and refunds.
  • To send offers and new arrivals if you subscribe (you can unsubscribe at any time).
  • To improve our website, products and marketing.

4. Sharing Your Information

We do not sell your personal information. We share it only with service providers who help us run our business, such as courier companies, website hosting, payment providers and advertising and analytics platforms, and when required by law.

5. Payments

Most orders are paid by Cash on Delivery. If you pay online or receive a refund by JazzCash, Easypaisa or bank transfer, we only use the account details you share for that payment.

6. Data Retention

We keep your information only for as long as needed for the purposes above or as required by law.

7. Your Rights

You can ask us to access, correct or delete your personal information by contacting us at sweetfacepk@gmail.com or on WhatsApp.

8. Security

We use reasonable measures to protect your information, but no method of online transmission or storage is completely secure.

9. Children’s Privacy

Our website is not directed at children under 13, and we do not knowingly collect their information.

10. Links to Other Websites

Our site may link to other websites, such as our social media pages. We are not responsible for the content or privacy practices of those sites.

11. Changes to This Policy

We may update this policy at any time. Changes take effect as soon as they are posted on this page.

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